Returns & Policies


Welcome to BySamantha, where you will find customizable home decor and personalized gifts! In my shop I sell prints of my original digital art and graphic design projects which I have printed in a professional print shop! 

I am 100% committed to customer satisfaction. If you are not satisfied with your purchase for any reason, please do not hesitate to contact me and I will do everything I can to remedy any problems!

 

  

Returns

My prints are all printed to order and created especially for you. For this reason, I do not offer refunds or returns on any personalized or customized prints (this includes color changes).

If you wish to return or exchange a print that was purchased "as is" with no color changes or personalization, you can ship the print back for an exchange or refund.

I accept all non-customized items for any reason at any time as long as the item returns in its original condition. Please ensure that your return shipping method is trackable and the packaging is sturdy to ensure a successful return.



Damaged Shipments

If any products are delivered with damage, please let me know within 3 business days of receipt with photos of the print damage and the packaging and I will create and send a replacement right away.

 

 

 

Prints are packaged in a smoke-free but cat-friendly home.

None of my prints come with frames. However, craft stores such as AC Moore, Michael's, and IKEA have a nice selection of affordable frames and mats for your art! If you have questions about frame sizes feel free to ask.

The designs that I create are the property of BySamantha. None of my work can be distributed, reproduced or copied without my explicit written permission.

Due to variations in computer monitors, colors may vary slightly from the picture. Also please be aware that colors may sometimes print slightly different or darker than they appear in the digital file. If you are concerned about how a color will print out, please purchase the Color Palette Sample as your printed reference.

Prints can be purchased at wholesale prices in large quantities. Please email me at Contact@BySamantha.com or register for Etsy Wholesale to place a wholesale order.